Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
Priority and Express shipments everywhere in the world,the cost is adjusted to the weight by country
Which payment methods are accepted in the Online Shop and how secure is shopping in the online shop?
Glamorocco processes payments using PayPal and Stripe payment gateways. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously; all payments are verified by Stripe to prevent fraud.
How long will delivery take?
Please allow 7-30 business days for your items to be delivered. Occasionally delays are caused by the destination country’s customs department, in which case Glamorocco is not responsible for delays. These times vary and your order may arrive sooner, but this is the average.It depends what you purchased and if it is holiday season.
Can I return an item?
Absolutely. We offer a 30-day refund time from the date you receive your parcel. Read our Refund Policy page for more info. If you are unhappy with your order, we encourage you to email us directly on our website, so we may resolve your issue with the product.
Do I cancel my order?
Your order begins processing immediately after you click “Place Your Order” on the “Confirm and Submit” page. The processing time is about 1-2 days, during this time we can cancel your order but after we send the package away, we cannot cancel it for you.
Wrong or faulty item?
If you check that there is a fault with an item or wrong item you have received, please let us know straight away through our customer service [email protected]. Please include as many details including the photos as possible about the order and the problem with the items and we will find a decent way to solve this for you.